How to Repair Your Own Samsung Side-by-Side Fridge Freezer

How to Repair Your Own Samsung Side-by-Side Fridge Freezer

This information applies specifically to the Samsung RS21 range of fridges and freezers. These are the most popular of the Samsung range of Side-by-Side fridge freezers currently in use in the UK.

The RS21 model range has a common fault symptom that affects the refrigerator section only. If, like many other owners of this model, you find that the fridge is getting too hot, simply follow these simple instructions and within seconds you will know the cause of this fault.

All Samsung fridge and freezer models, including the RS21 range, have an intelligent self-diagnosis function built into the control module of each appliance. This self-diagnostic function can be easily accessed using the control panel on the front of the freezer door. This panel consists of four buttons and two separate digital temperature displays (one showing the freezer compartment temperature and the other showing the refrigerator compartment temperature).

Press the top two buttons on the control panel, holding them together for eight seconds. After eight seconds, you will hear a regular “ping” sound. Hold both buttons down for one more second and then release both buttons.

Now look carefully at the digital refrigerator temperature display (the pair of numbers on the right) which is located immediately below the two buttons that were being pressed. If there is a fault in the refrigerator section, you will see that one of the lines (which would normally form the number on the display) is flashing. As an example of this, if the lower horizontal is flashing, it is indicating that the refrigerator fan motor has failed.

The above mentioned fault is probably the most common one that occurs, and you can easily and safely fix it yourself without the need of an engineer. Spare parts for these Samsung models are available at reasonable prices. If you find that a different line is flashing on the digital temperature display, then there is a different cause of the fault.

If, on the other hand, the freezer is defective, one of the lines on the freezer temperature digital display (the pair of numbers on the left) will flash. Again, each specific line on the digital freezer temperature display represents a different freezer fault.

Please note that each time the refrigerator has been unplugged from the power source, the self-diagnostic information mentioned above will be cleared. Don’t worry though, just plug it back in and wait for the fault to show up again. This usually happens within about twelve hours.

Each time you perform this test, after a short period of time (about thirty seconds), the control panel will automatically exit this self-test mode and return to normal operating mode.

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